Shipping Rates Germany
All orders are shipped via DHL. Free shipping on all orders.
Allow 1-3 business days for arrival once shipped.
You will receive the tracking information to the email you provided at checkout.

 
Shipping Rates Europe
All orders are shipped via DHL. Free shipping for orders 349€+ or 6.99€ for orders under 349€. Allow 3-5 business days for arrival once shipped. 
You will receive the tracking information to the email you provided at checkout.

 

Shipping Rates Switzerland & Lichtenstein
All orders are shipped via DHL. Free shipping for orders 499€+ or 9.99€ for orders under 499€. Allow 3-5 business days for arrival once shipped. 
You will receive the tracking information to the email you provided at checkout.

 

Shipping Rates World Wide
All orders are shipped via DHL. Depending on your location shipping costs are between 20-31€. Allow up to 14-20 business days for arrival once shipped. You will receive the tracking information to the email you provided at checkout.

 

Return Policy
If you change your mind about your piece, Crystal Clear Vision will happily offer a gift card to the amount of 110% of your purchase or a refund of 100%, excluding the shipping costs Crystal Clear Vision has already paid. All returns must be requested within 14 days of receiving your piece. To organise a return, please email our customer care team at contact@ccvjewelry.com to receive a return label. Please allow 7 days for your return to be processed once we receive it.

Crystal Clear Vision will not accept any pieces when:

  • A piece is not returned in its original condition: has been worn, scratched, damaged or is not in its original packaging.

  • If the piece is custom made

  • If the item is returned outside of the time frame stated above

  • Strictly no cancellation of orders that are pre-order.

  • No refunds on sale products

    Warranty
    Crystal Clear Vision offers a 24 month manufacturing warranty on all items which also covers faulty clasps & faulty links in chains. In the rare case that breakage occurs due to a manufacturing fault within the first 24 months of purchase Crystal Clear Vision will happily repair the item and return it free of charge. If damage has occurred due to personal wear & tear, discoloration due to metal-skin reaction, mishandling or not caring for your pieces as per our Care Guide it will not be covered under warranty.
     

    Processing Time
    Please allow 1-3 business days for our order to be processed. Please enter all details in English or German.

    Custom and Other Charges
    Custom and clearance fees are charged in addition to international shipping costs. These charges differ by country and Crystal Clear Vision is not liable for any customs or clearance charges you incur. We are unable to process a refund for your order if you refuse payment of any incurred customs fees. If your parcel is returned to us due to a non-payment of custom or clearance fees and you request the order to be re-shipped Crystal Clear Vision will charge you postage.
    • Crystal Clear Vision is not responsible for addresses that are entered incorrectly, so please ensure you check all entered information at checkout.

    • Crystal Clear Vision is not responsible for parcels that are lost or damaged in transit.

    • Crystal Clear Vision is not responsible for the cost of shipping on any returns.

    • Crystal Clear Vision holds the right to charge a restocking fee of up to 20% if for some reason the order is cancelled.